At the heart of our operations is Applicant Tracking System (ATS) and Customer Relationship Management (CRM) software, JobAdder, designed specifically for recruitment. At Lotus People, we have a saying: “If it’s not in the database, it didn’t happen!” JobAdder is where we manage the entire recruitment process—from identifying suitable candidates to communicating with them and responding to all applicants, regardless of the outcome. 

Collaboration is key to our team’s success. We often recommend candidates for roles that other consultants are recruiting for, making it essential to maintain a clean and organised database. After nine years in business, we have built an extensive database with over 225,000 candidates. This network allows us to source from a wide pool of potential candidates, enabling us to fill positions in timeframes that are well below industry averages. 

ROI-AI is a recruitment automation solution, designed to save valuable time for our recruiters. With ROI-AI, we create automated workflows that trigger specific actions or communications based on events in our database.

This automation helps us update profile statuses, allows candidates to input updates on their job searches, and ensures we follow up with candidates after their placements. Additionally, we use ROI-AI to share recruitment tips, market updates, and team news with our extensive network.

A recent addition to our tech portfolio, Fathom has quickly become indispensable.

This AI tool integrates with Zoom and Teams meetings to record, transcribe, and summarise key actions and updates. As recruiters, we’re constantly taking notes during meetings, and Fathom saves us considerable time and effort while ensuring that no key points are missed. 

Recruiter Insider is a recruitment service review platform that sends feedback requests to candidates and hiring managers at specific stages of the recruitment process. Feedback is crucial to us, as it helps identify areas for improvement and allows us to benchmark our service and processes against industry standards. 

We share the data collected by Recruiter Insider with hiring managers and talent teams to inform them about candidates’ interview and onboarding experiences with their organisation. This enables us to act as a true extension of an organisation’s talent team and guide their recruitment strategies effectively. 

We are proud to have won the Best Agency for Candidate Experience award for five consecutive years, based on the scores given by candidates we have worked with. This recognition is a testament to our commitment to providing an exceptional recruitment experience. 

Innovation is a driving force behind everything we do. The technology platforms we rely on are essential to our ability to operate efficiently, deliver outstanding candidate experiences, and uphold the high standards our clients expect.

By leveraging tools like JobAdder, ROI-AI, Fathom, and Recruiter Insider, we remain at the forefront of the recruitment industry, consistently connecting talent with the right opportunities. As we continue to evolve, we remain committed to embracing the technology that empowers us to achieve our goals and support the success of both hiring managers and candidates.