I found this Pulse article today written by Alan Patricof – Managing Director at Greycroft Partners and it really struck a chord with me. Sinead and I always try to live to the values that Alan discusses, even though sometimes they can be hard, and sometimes no matter what you do, you will upset someone! What we ultimately need to remember, is to treat people how we want to be treated, or as Alan says “Respect and dignity for others, one would hope, is like a boomerang: Take the time to give it to someone, and chances are it will come back to you”.
For anyone working in recruitment or a service driven industry, the points Alan makes are key – we live in an age where we can hide behind email, when ultimately we know that face to face interaction and phone conversations are key in developing and maintaining relationships. In our industry, it isn’t just clients we should be thinking about, but the candidates and jobseekers that are applying to our roles every day. Putting in place some simple guidelines for your teams around returning phone calls within 24 hours and replying to emails are a great way to start.
Read the article, and let me know your thoughts below – Is this intrinsic to the way you practice business, or could you be doing something different? Globally, they say six degrees of separation, in Sydney, you could say at little as two – make all your interactions count!